Optimization of operator performance at KAN

Case Study


In order to increase competitiveness, KAN has reached for a new technological solution using Augmented Reality (AR) - Apzumi Spatial - to monitor and streamline production processes. In the first increment, it was decided to support the work of operators in the implementation of service procedures and improve communication with outside service technicians.


The goal of the project was to increase the efficiency of maintenance work by standardizing and digitalizing procedures and analyzing the activities performed, which contributed to the elimination of service errors made and thus shortened the execution time of the work. 


The proposed solution was to be, above all, easy to use and simple and quick to implement. 

In addition, management expectations were as follows: 

  • The tool should eliminate paper documentation,
  • The tool should ensure standardization of tasks,
  • The tool should have the ability to visualize tasks (steps) by attaching photos, instructions or videos, which contributes to a better understanding of the process and facilitates communication,
  • The tool should be used to train employees, 
  • The tool should have a mechanism for reporting completed tasks,
  • The tool should have the remote communication necessary to communicate with service technicians.


In order to meet the above expectations and increase competitiveness, KAN decided on a dedicated Apzumi Spatial solution for Hololens 2 glasses, which use Augmented Reality (AR) technology. 

With the Apzumi Spatial solution, KAN has standardized and digitized service procedures. It has divided them into executive service procedures, which are used by new employees to learn and support them as they perform their service duties, and checking procedures, which an experienced operator uses when verifying that the entire process has been performed correctly. 

During the procedure, operators have the option of using the attached photos, instructions that the employee has in his field of vision as holograms.  

During the execution of the checking procedure, the operator has the opportunity to confirm the correctness of the service in the form of a photo taken in real-time mode in the area. 

The execution time of the steps, any problems during their execution, as well as the status of the executed steps, can be checked in the report of the executed procedure. 

Such a digitized process supports management when making decisions in optimizing tasks and allocating resources. 

With the 'Call' function , employees have the ability to collaborate remotely and leverage expertise between experienced employees remotely. 

AR technology contributes to improving employee efficiency. It helps speed up the employee training process and improves communication within the organization.


The developed solution gave KAN the following benefits:

  1. Improving the efficiency of service processes.
  2. Reduction of errors made by employees.
  3. Standardization of flow and better use of competencies. 
  4. Improving ergonomics and safety at work.
  5. Reduce the cost of services (service technician travel).
  6. Reduce the use of paper documentation - implement a 'paperless' strategy.